Last updated: 24-09-2025
At London Pianos, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website https://londonpianos.co.uk (the “Website”).
1. Who We Are
We are a piano sales and service provider based in Great Britain, offering refurbished pianos, rentals, transport, and piano services.
If you have any questions about this policy or your personal data, you can contact us at:
Unit 6, 465 B Hornsey Road
London
N19 4DR
Tel: +44 (0) 20 7281 9555
Email: music@londonpianos.co.uk
2. What Information We Collect
We may collect the following information when you use our Website or contact us:
- Personal Information: Your name, email address, phone number, and any other details you voluntarily provide via contact forms or email.
- Usage Data: Basic analytics such as your IP address, browser type, pages visited, and time spent on the site (via cookies or analytics tools).
3. How We Use Your Information
We use your information to:
- Respond to your inquiries and service requests
- Provide and manage our services
- Send updates or information you requested
- Improve our Website and customer service
We will not sell or rent your personal data to third parties.
4. Legal Basis for Processing
Under UK data protection laws, we process your personal data based on the following legal grounds:
- Consent: When you voluntarily submit your information
- Legitimate Interests: To run and grow our business efficiently and communicate with users
- Contract: If you engage us for services
5. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
6. How We Protect Your Information
We take reasonable steps to protect your data using security measures such as secure servers, limited access, and encrypted storage where possible.
7. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us directly.
8. Cookies
Our Website may use cookies to enhance your experience and collect usage data. You can control cookie settings in your browser.
9. Third-Party Services
We currently do not share your data with any third-party service providers. If this changes in the future, we will update this policy accordingly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.